Terms of Service

Last updated: October 17, 2026 · A summary of the Services and Subscription Agreement and the Platform Terms of Use every agency signs. Where this page and a signed agreement differ, the signed agreement applies.

1. The service

ABARecords is the Applied Behavior Analysis Office System: clinical documentation, data collection, assessments, supervision, scheduling, billing, staff and compliance tools, and the environments the agency's plan includes, such as the EMR, Academy, Access and Training. It is provided to agencies; their staff use it through their agency's workspace.

2. Before an agency starts

An agency works in ABARecords only after its authorized signer signs, inside the platform, its five agreements: the HIPAA Business Associate Agreement, the Services and Subscription Agreement, the Platform Terms of Use, the Privacy Notice and Data Processing Terms and the PHI Access Attestation, and ABARecords countersigns them. Signed agreements are sealed and cannot be changed.

3. Accounts

Each account belongs to one person. Credentials are never shared, never left where others can see them, and never sent by email or chat.
Where the agency requires two-step sign-in or a signature PIN, every user sets it up and keeps it to themselves.
A user who suspects someone else used their account, or who loses a password or a device, tells the agency's administrator and ABARecords at once.

4. Acceptable use

ABARecords is used only for the agency's own operations: its clients, its workforce, its payers and its contacts.
Protected health information is entered only once the Business Associate Agreement is executed and ABARecords has confirmed in writing that production has started.
No one tries to reach another agency's data, tests or gets around security controls, overloads the service, reverse engineers it, or uploads malicious code.
No clinical information is sent in the body of a text message or an email. ABARecords' messages only say that something is waiting and where.
No one uses ABARecords to break the law, including privacy, anti-kickback, false claims and licensing laws.

5. The agency's data

The agency's data belongs to the agency. ABARecords uses it only to provide the service and as the Business Associate Agreement allows.
The agency can export its data in a machine-readable format at any time, and for 90 days after the agreement ends.
A suspension, for any reason, never destroys data: the workspace becomes read-only until the reason is resolved.

6. Support access

ABARecords' staff do not see an agency's data because of their role. They see it only under a written, time-limited access grant from the agency, as the Business Associate Agreement describes.

7. Clinical and billing responsibility

ABARecords is a documentation and operations tool. It does not give medical advice or make clinical or billing decisions: those remain with the agency's licensed professionals. Content prepared with AI assistance is not final until a qualified clinician reviews and signs it.

8. Availability and support

ABARecords uses commercially reasonable efforts to keep the service available and gives at least 48 hours' notice of scheduled maintenance that interrupts it, except in an emergency. It keeps daily backups and tests a restore at least once a year. Support is available through the platform's support channel on business days, Eastern Time.

9. Changes

ABARecords may update its agreements. A new version applies to an agency when its authorized signer signs it; until then, the version already signed applies.